Terms & Conditions

This document covers:

Terms & Conditions Payment & Refund Policy Shipping & Delivery Policy Return, Exchange & Warranty Policy Privacy Policy
LAST UPDATED: 10 January 2021

These Terms and Conditions outline the policies, rules and regulations for the use of SHOPMASK Website, located at shopmask.com

By accessing this website or placing an order with us you accept these Terms and Conditions. Do not continue to use SHOPMASK if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Customer", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Customer and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner for the express purpose of meeting the Customer's needs in respect of provision of the Company’s stated services, in accordance with and subject to prevailing international laws. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

All orders require the customer's express written confirmation of SHOPMASK Order Confirmation Email (sent to the email address you provide when you place the order). Failing or refusing to do so will result in order cancellation (3.4% payment processing fee will apply).

Anyone under the age of 18 shall not place orders using our platform. If you are below the age of 18 years of age, please obtain the permission of your parent or guardian before using our website or placing orders. To use www.shopmask.com, you agree that you must be 18 year of age or older.

SHOPMASK reserves the rights not to accept payments, serve, or take orders from customers that (1) Fail to confirm orders (either by ignoring Confirmation Requests or by refusing to do so), (2) Violate our Terms & Conditions or Policies; (3) Provide invalid, incomplete or false personal or billing information; (4) Provide insufficient or unverifiable shipping information or refuse to provide shipping information required by third-party carriers to execute their services; (5) Refuse or ignore requests to confirm orders or information provided when an order is placed; (6) Place orders on behalf of others or provide personal, billing or shipping information on behalf of others; (7) Place (or attempt to place) fraudulent orders or payments through our website or affiliated payment partners; or (8) Do not provide delivery address proven to be safe and guarantee that parcels won't be left unattended upon delivery.

Copyright Disclaimer: All brands, products, images, information, specifications and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. All information and content contained in this website are provided solely for general information and reference purposes.

All information contained in this website is provided solely for general information and reference purposes. It is the customer's responsibility and interest to contact us and make any relevant pre-sales enquiries regarding product design, characteristics, functionalities or any other information that isn't explicitly described or advertised on our website. SHOPMASK reserves the rights to change, correct and update any product information, characteristics, features and technical specifications anytime necessary and without prior or further notice.

SHOPMASK does not guarantee that features or electronic functionalities will be fully available or not restricted by manufacturers or other factors such as local regulations, different, insufficient or inadequate power source or voltage, usage conditions, misuse, temperature, weather, wireless connectivity, mobile platform, local app store policy and app unavailability depending on the customer's country of residence or any other geographical, physical or digital aspect that is not fully and directly controlled by SHOPMASK.

SHOPMASK is not liable or responsible for products' designs, functionalities, durability, efficiency, misuse, or any other aspect(s) or result(s) that may differ from described, advertised, suggested or recommended product use. Suggestions, complaints or enquiries regarding design, operation, functionalities, usability, durability, efficiency, misuse, or any other product aspect shall be submitted directly to manufacturers.


Payments

All online payments are made through secure SSL-encrypted checkout. We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Apple Pay

Cancellations Policy

A 3.4% payment processing fee (non-refundable) charged by Stripe, Inc. is charged when orders are cancelled by customers. When you request to cancel an order, Stripe's 3.4% processing fee will be deducted from the the original payment's refund.

Refunds Policy

We do not refund payments after orders are shipped and tracking number is provided. In special cases, we will fully refund customers if products are (or become) out of stock or when orders cannot be shipped on time.

If the customer decides to cancel a purchase, payments can be partially refunded only before orders are shipped. In these cases, the 3.4% payment processing fee (non-refundable) charged by Stripe, Inc. will still be charged.

A 3.4% payment processing fee (non-refundable) charged by Stripe, Inc. is charged for order cancelations or refund requests due to items mistakenly purchased or other customer-related reasons, such as invalid, incorrect, unreachable or fraudulent billing or shipping details.


Shipping & Delivery Policy

Orders cannot be shipped to P.O. Boxes or Mail Boxes. Most orders will require the consignee or receiver to sign the carrier delivery receipt and provide personal identification.

SHOPMASK and Shipping Partners (e.g. FedEx/UPS/DHL) are not responsible for (a) Lost; (b) Stolen; or (c) Damaged parcels after delivery to originally-provided address is complete and confirmed by the carriers. It is the customer's own and sole responsibility to guarantee and provide safe delivery environment, continuously track parcels until delivery, and effectively take care of belongings upon delivery.

Furthermore, the customer is solely responsible for all possible risks and expenses caused by changing the delivery address after the order is shipped to the address provided when the order is placed.

SHIPPING TIME AND RULES

All orders are shipped in 7 business days unless stated otherwise in the product page. Shipping times for each product vary depending on stock and availability. The estimated shipping time of each product is shown when you place an order at https://www.shopmask.com. If your order includes several products, the estimated shipping time will depend on the product that will take the longest. We do not separate orders, nor do we separate combo products and ship them before the estimated shipping time. If you want to receive products individually as soon as they are available, please order them separately.

SHIPPING SERVICES

Orders are shipped by Fedex, DHL, UPS or other shipping partners, depending on destination and service availability.

SHIPPING FEE

Shipping costs are based on services costs provided by third-party shipping partners. Shipping costs may vary according to destination and other unpredictable variables such as shipping, aviation, and other industry factors.

COUNTRIES WE SERVE

We reserve the right to sell and ship only to specific countries. If your country is not in the list of countries that we serve, please contact us before placing your order. To know more about the countries we ship and serve, please read our FAQ page.

CUSTOMS AND IMPORT TAXES

Some countries tax imported goods. That requires the recipient to pay additional charges before the product can be delivered to the customer. It's the customer's sole and own responsibility to clear all customs procedures and pay any local import taxes or additional charges. If you're not sure if your products will be delivered without additional taxes by your local regulations, please contact your local post office or customs department.

SHIPPING NOTICE

Orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has shipped.

Please confirm your address before payment. If you enter the wrong address, please contact us in a timely manner before the order is shipped.

When you place an order, you are solely responsible for entering your correct name, shipping address, and contact information so that we can deliver your items successfully.

Orders cannot be shipped to Shared, Rented or P.O. Boxes. Some orders will require the consignee or receiver to sign the carrier delivery receipt and provide personal identification.

SHOPMASK and the Shipping Partners (e.g. FedEx/UPS/DHL) are not responsible for 1) Lost; 2) Stolen; or 3) Damaged parcels after delivery is complete and confirmed by the carriers. Furthermore, the customer is solely responsible for all possible risks and expenses caused by changing the delivery address after the order is shipped to the address provided when the order is placed.

For special shipping requests, please contact our customer service.

SHOPMASK assumes no responsibility for delayed or rejected orders due to the following reasons:

  • Incorrect or incomplete name or address of consignee or receiver.
  • Delay or delivery failure because of the consignee or receiver’s actions. These actions include, but are not limited to: changing the address after shipping, refusal to receive, refusal to pay import taxes or local customs obligations, entering an unknown address or wrong address, entering incorrect contact information, etc.
  • Directly requesting carriers to change the confirmed delivery address after orders have shipped.
  • Delayed due to transportation to remote regions.
  • Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, customs actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
  • Aviation contraband, fragile products, and other products that are not available for air freight service due to aviation security regulations.
  • Shipments that are confiscated or disposed of due to a violation of customs or transportation regulations.
  • Mail and packages that may not be delivered to the consignee or receivers’s address during national holidays, festivals or weekends.
  • The consignee or receiver's address is a school, unit, or residential community where the courier has no access.

Order and Logistics Tracking

After the order is shipped, you will receive a notification email containing your receipt and a tracking number. It will also include a link to our shipping partner website, where you can track and follow up the shipping progress. Information provided by shipping partners (e.g. FedEx, UPS, DHL) will be collected and stored as proof of delivery.

SHOPMASK and/or Shipping Partners (e.g. FedEx, UPS, DHL) are not liable for parcels that are: (a) Lost; (b) Stolen; or (c) Damaged after delivery is complete and confirmed by Shipping Partners. It is the customer's own and sole responsibility to provide and guarantee (1) safe delivery environment; (2) properly track parcels until delivery; and (3) notice, look after, and effectively take care of belongings upon delivery. Furthermore, the customer is solely responsible for all possible risks and expenses caused by changing the delivery address after the order is shipped to the address provided when the order is placed.


Product Warranty

WE STRONGLY ENCOURAGE CUSTOMERS TO CONTINUOUSLY VIDEO RECORD THE UNBOXING OF ORIGINAL AND SEALED PRODUCT PACKAGINGS, SO IT CAN BE USED AS EVIDENCE OF EVENTUAL CLAIMS OF MISSING ITEMS OR PARTS.

CLAIMS NOT COVERED BY WARRANTY

Claims of missing parts, accessories or items in original (sealed) product boxes have to be supported by continuous visual evidence (video footage) during unpacking of sealed and original packagings. Claims of missing parts, accessories or items in original (sealed) product boxes without support of continuous video footage during unpacking are not entitled to Product Warranty replacement, refunds or exchanges.

PARTS NOT COVERED BY WARRANTY

Removable, Attachable or Detachable Parts or Accessories, such as:  Filters;  Straps;  Covers;  Cables;  Plugs;  Boxes;  Caps;  Cups;  or Cords are strictly not covered by Product Warranty.

CONDITIONS NOT COVERED BY WARRANTY

Product Warranty does not cover items, parts, accessories or unattended parcels that are: (a) Lost; (b) Stolen; or (c) Damaged after delivery is complete and confirmed by the carriers. It is the customer's own and sole responsibility to provide and guarantee (1) safe delivery environment; (2) properly track parcels until delivery; and (3) notice, look after, and effectively take care of belongings upon delivery.

WARRANTY TERMS & CONDITIONS

Products that are Electric, Electronic, Battery-Operated or Personal Respirators have original 1-year manufacturer warranty after you start using them. Disposable or daily masks (even if reusable) do not have any warranty once you open and start using them, since they're made to be disposed or to break apart in a short period of time.

Within 30 days of purchase, defective items with warranty (e.g. Electric, Electronic, Battery-Operated, Personal Respirators) must be collected or shipped back to us (free of charge) for inspection. Upon receipt and inspection of the returned product, we will notify you within a reasonable period of time, whether the problem or defect is covered by the original terms of warranty. If you are eligible, we will send you a replacement product (shipping fees will apply if the problem isn't covered by warranty).

30 days after delivery, defective items with warranty (e.g. Electric, Electronic, Battery-Operated, Personal Respirators) must be A) sent directly to the closest manufacturer's representative office for inspection and repair service, or B) collected and shipped back to us for inspection and repair (shipping fees will apply).

Items that have no warranty (e.g. disposable or daily masks (even if reusable) or filters) must be disposed/discarded if broken or damaged after use.

All orders are meticulously packed using continuous high-definition (HD) video recording in order to register parcel contents, originality and perfect (new) condition of all items. Video proof is adopted in order to protect both our customers and (us) SHOPMASK.


Returns Policy

We do not accept returns or exchanges unless the item you purchased is proven to be defective from the manufacturer. If you receive a defective item, you must contact us within 5 days after your order is delivered.

Claims of missing parts, accessories or items in original (sealed) product boxes have to be supported by continuous visual evidence (video footage) during unpacking of sealed and original packagings. Claims of missing parts, accessories or items in original (sealed) product boxes without support of continuous video footage during unpacking are not entitled to returns, refunds or exchanges.

Defective items must be either collected or shipped back to us (free of charge) for inspection. Upon receipt and inspection of the returned product, we will notify you within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect. If you are eligible, we will either refund the original product price, using the original method of payment, or send you a replacement product (shipping fees will apply).

All orders are meticulously packed using continuous high-definition (HD) video recording in order to register parcel contents, originality and perfect (new) condition of all items. Video proof is adopted in order to protect both our customers and (us) SHOPMASK.


Exchanges Policy

We only exchange goods if they are defective or damaged. In circumstances where a product is defective, you should promptly contact us at with details of the product and the defect. If you have received a defective item, you must contact us within 5 days after your order is delivered.

Claims of missing parts, accessories or items in original (sealed) product boxes have to be supported by continuous visual evidence (video footage) during unpacking of sealed and original packagings. Claims of missing parts, accessories or items in original (sealed) product boxes without support of continuous video footage during unpacking are not entitled to returns, refunds or exchanges.

Defective items must be either collected or shipped back to us (free of charge) for inspection. Upon receipt and inspection of the returned product, we will notify you within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product (shipping fees will apply).

All orders are meticulously packed using continuous high-definition (HD) video recording in order to register parcel contents, originality and perfect (new) condition of all items. Video proof is adopted in order to protect both our customers and (us) SHOPMASK.


Your Privacy

Consent

By using SHOPMASK.COM, you hereby consent to this Privacy Policy and agree to its terms.

At SHOPMASK, accessible from shopmask.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by shopmask.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in SHOPMASK. This policy is not applicable to any information collected offline or via channels other than this website.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

SHOPMASK follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies

Like any other website, SHOPMASK uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

By accessing SHOPMASK.COM, you agreed to use cookies in agreement with this Privacy Policy.

User-Generated Content

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. SHOPMASK does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of SHOPMASK, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, SHOPMASK shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

SHOPMASK reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant SHOPMASK a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of SHOPMASK; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to our customer support. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of SHOPMASK logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of SHOPMASK.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on SHOPMASK, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that SHOPMASK has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

SHOPMASK's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites. What Are Cookies?

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

SHOPMASK does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

If you have any questions, comments or concerns regarding any of the points hereby listed, please contact us.